Change conversation state

Endpoint · POST /conversation/actions

Two actions change the conversation’s state (inbox_status): mark_resolved marks it as resolved and mark_pending as pending. Neither carries fields.

`mark_resolved`

Marks the conversation as resolved.

{
  "type": "mark_resolved"
}

If the thread has untranscribed audio, mark_resolved can fail with TRANSCRIPTION_REQUIRED_TO_RESOLVE (integrity guard). It does not escalate to a human: fix it and retry.

`mark_pending`

Marks the conversation as pending.

{
  "type": "mark_pending"
}

In a list, these objects go in the actions array of a POST /conversation/actions — see Assembling an action list.

Executable example

The mark_resolved and mark_pending actions on a conversation identified by phone and channel. Neither carries fields: they only change the inbox_status.

Request

curl -X POST "https://app.1to1.ai/api/v1/public/{slug}/conversation/actions" \
  -H "Authorization: Bearer sk_1to1_your_api_key" \
  -H "Content-Type: application/json" \
  -d '{
    "conversation": {
      "phone": "+5215512345678",
      "channel": "ch_7A9K2M4Q"
    },
    "actions": [
      {
        "type": "mark_resolved"
      }
    ]
  }'

curl -X POST "https://app.1to1.ai/api/v1/public/{slug}/conversation/actions" \
  -H "Authorization: Bearer sk_1to1_your_api_key" \
  -H "Content-Type: application/json" \
  -d '{
    "conversation": {
      "phone": "+5215512345678",
      "channel": "ch_7A9K2M4Q"
    },
    "actions": [
      {
        "type": "mark_pending"
      }
    ]
  }'

Response

202 Accepted — the group was accepted and runs in the background. The per-action result does not travel in the response (query it later — see How it runs).

{
  "status": "processing",
  "actions_accepted": 1
}

string

Always processing: confirms the group was accepted and is running.

integer

How many actions in the array were admitted for execution — not how many succeeded.

Introduction

Concepts

Guides

Actions

`mark_resolved`

`mark_pending`

Executable example

Request

Response

​mark_resolved

​mark_pending

​Executable example

​Request

​Response

`mark_resolved`

`mark_pending`

Executable example

Request

Response