Send quick reply or template

Endpoint · POST /conversation/actions

This action takes two fields, quick_reply and template, both required: the server sends the quick reply if the 24h window is open, or the template if it’s closed. Fields

quick_reply — { name } of the quick reply (required).
template — { name, language } of the template (required).

{
  "type": "send_quick_reply_or_template",
  "quick_reply": { "name": "Bienvenida" },
  "template": {
    "name": "recordatorio",
    "language": "es_MX"
  }
}

In a list, this object goes in the actions array of a POST /conversation/actions — see Assembling an action list.

Executable example

A send_quick_reply_or_template on a conversation identified by phone and channel. Both fields are required: the server sends the quick reply if the 24h window is open, or the template if it’s closed.

Request

curl -X POST "https://app.1to1.ai/api/v1/public/{slug}/conversation/actions" \
  -H "Authorization: Bearer sk_1to1_your_api_key" \
  -H "Content-Type: application/json" \
  -d '{
    "conversation": {
      "phone": "+5215512345678",
      "channel": "ch_7A9K2M4Q"
    },
    "actions": [
      {
        "type": "send_quick_reply_or_template",
        "quick_reply": { "name": "Bienvenida" },
        "template": {
          "name": "recordatorio",
          "language": "es_MX"
        }
      }
    ]
  }'

Response

202 Accepted — the group was accepted and runs in the background. The per-action result does not travel in the response (query it later — see How it runs).

{
  "status": "processing",
  "actions_accepted": 1
}

string

Always processing: confirms the group was accepted and is running.

integer

How many actions in the array were admitted for execution — not how many succeeded.

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